Account comparisons

Difference between accounts

• VIP subscribers are accounts that pay the monthly subscription fee. These were formerly known as DDO subscribers.
  • As of March 2015, the subscription price is $14.99 (USD) per month.
  • Multiple-month plans are also offered at rates of $29.97 (USD) per 3-month, $59.94 (USD) per 6-month, $99.00 (USD) per 12-month (+3 free months during periodic sales), billed at the beginning of each term.
    • Pricing may vary for European customers.
• Premium Account accounts are accounts that have registered a retail account key (i.e. "bought something" from the DDO Market with real-life currency). This can include purchasing at least one month of VIP status in the past.*

(* Note that current VIP members are not Premium.)

• Free To Play accounts are accounts that have downloaded DDO for free and have not purchased any content with real world money.

Table

• Please be sure to take a look at Standing Stone Games' latest official information here.

	VIP Subscriber	Premium Account	Free To Play
DDO Points per month	500	0	0
Initial character slots per server	11	5	3
Artificer class*	Purchase or unlock with favor	Purchase or unlock with favor	Purchase or unlock with favor
Favored Soul class	Purchase or unlock with favor	Purchase or unlock with favor	Purchase or unlock with favor
Warforged race	Full access	Purchase or unlock with favor	Purchase or unlock with favor
Iconic Heroes	Purchase	Purchase	Purchase
Deep Gnome iconic race	Full access	Purchase	Purchase
Premium adventure packs	Full access, cannot purchase	Purchase	Purchase
Expansion adventure packs (MotU, SC, RL, Sharn, Feywild, Saltmarsh)	Purchase	Purchase	Purchase
Challenge packs	Full access	1 free universal token per day or purchase	1 free universal token per day or purchase
Base adventure difficulty	All difficulty levels	Casual, Normal to start. Hard, Elite and Reaper unlocked via completion, store purchase (one use consumable, 15 DP per Hard, 25DP per Elite [incl. Reaper]), or TRing (once to open on Hard, twice to open on Elite and Reaper)	Casual, Normal to start. Hard, Elite and Reaper unlocked via completion, store purchase (one use consumable, 15 DP per Hard, 25DP per Elite [incl. Reaper]), or TRing (once to open on Hard, twice to open on Elite and Reaper)
Public areas movement speed	+10% stacking speed boost and Chronoscope guild airship buff or unlock Phiarlan's Pendant of Time with favor	Chronoscope guild airship buff or unlock Phiarlan's Pendant of Time with favor	Chronoscope guild airship buff or unlock Phiarlan's Pendant of Time with favor
Experience	+10% stacking XP boost	None	None
Monster Manuals	Full access (Prologue + I + II + III + IV + V + VI + VII + VIII)	Prologue & Volume I	Prologue
Sagas	Skip one quest per Saga for free and one by spending 5 Astral Shards	Skip one by spending 5 Astral Shards	Skip one by spending 5 Astral Shards
Guild creation	Full access	Purchase a Guild Charter	Purchase a Guild Charter
Shared Bank	Initial 20 slots	Purchase	Purchase
Platinum Vault	First tier storage	Purchase	Purchase
Crafting Storage	Initial 45 slots	Initial 12 slots	Initial 12 slots
Daily Dice - Gold roll	Free weekly Gold Roll (daily for duration of 2022)	Purchase with Astral Shards	Purchase with Astral Shards
Daily Dice - Silver roll	Free daily Silver Roll	Free daily Silver Roll	Free daily Silver Roll
Harper Agent enhancements	Free access for all characters	Purchase or unlock (per server) with favor	Purchase or unlock (per server) with favor
Login queue*	Priority	High	Low
Chat	Unlimited	Unlimited	Limited
Auction House	50 items at a time	50 items at a time	One item at a time
Platinum storage	Normal game limit	Normal game limit	1,250 pp x 2(Level-1)
Customer service	Full access	Full access for 15, 30, 90, 180, or 365 days	Online self-help only
Official forums	Full access	Full access	Some Limits
Beta access	High	Normal	Normal
Idle auto-logout	60 minutes	30 minutes	30 minutes
Buyback history	40 items	40 items (supposed to be only 10)	10 items

Notes

• Login queue: This feature was disabled almost immediately after DDO went free to play due to being very buggy. It's unlikely it will ever be put back in since the servers very rarely fill. If they do become full, VIPs get an error "Server is full" and cannot log in exactly the same as free players.
• Additional Character Slots may be purchased from the DDO Store by all accounts.
• Premium Races and Classes are unlocked account-wide when purchased with DDO Points, or per server when unlocked with favor.
• Base Adventure Difficulty: True Reincarnated characters may unlock hard difficulty regardless of account type. Characters who have True Reincarnated twice or more may unlock elite and reaper regardless of account type.
• You will get a "You cannot post or bid on any more auctions." error when you reach the 50 auction limit. This error does not go away until some auctions are removed (sold, expired, or canceled).
• Gold storage is technically limited to approximately 4.3 million pp per character for all accounts. A Free To Play account would have the same limits as any other account at Character Level 13.
• Free To Play accounts can store only 10 private messages in the official forums, cannot give reputation for posts, and receive a permanent ban for two infractions regardless of severity, but should otherwise have full posting ability (posted 09-25-2017)
• Premium accounts have Full Customer Service for a number of days after a purchase of DDO Points (posted 03-12-2010, 11:03 AM EDT (GMT-4)):
  • $1.00 – 15 days
  • $14.99 – 30 days
  • $30.00 – 90 days
  • $60.00 – 180 days
  • $100.00 – 365 days
• DDO Points per Month - 500 for VIPs: This is sometimes increased to 1000 per month, but only for limited time promotions. Check the official site for information on if this promotion is currently active or not. Official DDO Site Link
• Artificer: Unlike the Favored Soul class, which is unlocked with a total of 2500 overall total favor, Artificer is unlocked with only House Cannith favor.

Account demotion

Occasionally, glitches can cause you to lose account privileges. Customer Support can assist you here. Send in a ticket to Account Support at https://help.standingstonegames.com/hc/en-us/requests/new and select "I am experiencing purchase issues". ^{DDO Forums}