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Forums: Index > Troubleshoot

Welcome to the Troubleshoot forum. This is a place to ask services, log-on and purchase issues on your DDO/Turbine account. Although none of us are Turbine employees, we **might** be able to assist you. Please head over to help desk if you are looking for help on your wiki account.

Also, be sure to check out the following!

Support hours:

  • Phone Support: closed as of June 6th 2016. (DDO Forums)
  • In-game GM: 9:00 AM to 12:00 AM Eastern 7 days a week (Support Hours)


Last Edit

Last Author

Thinking of switching to the Steam port. Can I transfer my character?03:02, July 14, 2021PurpleSerpent
Your mac os 10.1408:09, June 18, 2020Technical 13
Unable to connect to logon server issue19:11, December 17, 2018Technical 13
World wont load17:44, November 13, 2018Kobold sneak
Why cant i download the kings forest?17:44, November 13, 2018Kobold sneak
Credit Card Expiration Date Change17:43, November 13, 2018Kobold sneak
Character Can't Move11:48, September 18, 2017Elricofimryr
Game performance issues after 2016 March data center move11:17, July 27, 2017Kobold sneak domain expiration of `1211:17, July 27, 2017Kobold sneak
UserPreferences.ini00:44, March 20, 2017Molagbal
Keep getting disconnected and not able to play23:48, August 24, 2016Kobold sneak
I cannot acess my account23:48, August 24, 2016Kobold sneak
Change my game login password23:46, August 24, 2016Kobold sneak
Buy turbine17:04, March 13, 2016Kobold sneak
Different servers/connection speeds17:02, March 13, 2016Kobold sneak
Game won't load17:00, March 13, 2016Kobold sneak
Need login help16:54, March 13, 2016Kobold sneak
What does it mean when it says the logon server is full16:46, March 13, 2016Kobold sneak
Windows 7 bug07:29, March 8, 2016Kobold sneak
Some servers are down07:27, March 8, 2016Kobold sneak
Is the game down?07:26, March 8, 2016Kobold sneak
Http://, March 8, 2016Kobold sneak
DDO turbine points down the drain...07:24, March 8, 2016Kobold sneak
DDO game cards UK07:24, March 8, 2016Kobold sneak
All turbine sites and game servers are down07:23, March 8, 2016Kobold sneak
Anyone got a number for DDO tech,10:31, February 2, 2016Kobold sneak
Vip account won't load00:18, January 12, 2014Kobold sneak