Year of the Dragon: Through 26th February, claim your free Armor of the Dragon Cult cosmetic set! Speak to Xatheral in the Hall of Heroes.
In addition, if you missed the initial giveaway for a free Expansion Pack, you can claim it from Trilliya in the Hall of Heroes on Cormyr only through 12th February. edit
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Rietz
Name: Rietz <VIP Reward Assistant>
Race: Dragonborn
Gender: Male
Location: Hall of Heroes, Eberron
Description: Assistant quartermaster in charge of sometimes helping Violet deliver additional goods to VIPs. Talk to Rietz to claim additional VIP Loyalty Program rewards when available.
Notes: Rietz is in charge of giving out make-up rewards when something goes wrong with the Loyalty Program monthly bonuses. Currently this has only happened once, when the first VIP Bag of Many Things was mistakenly advertised as offering a 6K Sentient XP Gem (instead of a 5K gem) as a potential reward.
Note that Rietz generally cannot be found in the Hall of Heroes while he has no items to give out.