Downtime

Downtime is used to refer to periods when a system is unavailable. SSG staff usually informs about downtime via Service News.


 * Downtimes in DDO:
 * (Almost) each week on Tuesdays or Wednesdays, DDO servers are restarted. Servers are usually back up within an hour. Regular weekly restart might be canceled if there's a game update.
 * Game updates usually take 2-4 hours of downtime. Updates usually also have Release Notes.
 * Data center migrations are (fortunately) rare. These downtimes can last a day or more.


 * Tips:
 * Legacy Guild Airship amenities can be missing for one hour after a restart.
 * In case of longer and/or unplanned downtimes, SSG may compensate players, often by giving out free stuff, prolonging VIP subscription, prolonging limited time events and similar.